{"id":9364,"date":"2021-07-16T18:00:33","date_gmt":"2021-07-16T11:00:33","guid":{"rendered":"https:\/\/crocodic.com\/?p=9364"},"modified":"2023-10-18T06:44:32","modified_gmt":"2023-10-17T23:44:32","slug":"meningkatkan-efektivitas-komunikasi-dua-arah-ala-crocodic","status":"publish","type":"post","link":"https:\/\/crocodic.com\/en\/meningkatkan-efektivitas-komunikasi-dua-arah-ala-crocodic\/","title":{"rendered":"Meningkatkan Efektivitas Komunikasi Dua Arah ala Crocodic"},"content":{"rendered":"<p class=\"has-small-font-size\">Foto oleh&nbsp;<strong><a href=\"https:\/\/www.pexels.com\/id-id\/@fauxels?utm_content=attributionCopyText&amp;utm_medium=referral&amp;utm_source=pexels\">fauxels<\/a><\/strong>&nbsp;dari&nbsp;<strong><a href=\"https:\/\/www.pexels.com\/id-id\/foto\/sekelompok-orang-yang-duduk-di-dalam-ruangan-3184291\/?utm_content=attributionCopyText&amp;utm_medium=referral&amp;utm_source=pexels\">Pexels<\/a><\/strong><\/p>\n\n\n<div class=\"wp-block-aioseo-table-of-contents\"><ul><li><a class=\"aioseo-toc-item\" href=\"#aioseo-apa-itu-service-level-agreement-sla\">Apa itu Service Level Agreement (SLA)?<\/a><\/li><\/ul><\/div>\n\n\n<p>Klien memberikan tanggung jawab khusus kepada Vendor IT dengan tujuan ingin mendapatkan kualitas layanan terbaik dan memastikan <em>budgeting<\/em> yang tepat. Oleh karena itu, komunikasi yang efektif memegang peranan yang sangat krusial. Apalagi di masa pandemi seperti sekarang ketika bertemu tatap muka bukan pilihan utama. Komunikasi via platform digital -chat, suara, dan video menjadi penyelamat. Dengan platform tersebut komunikasi dapat dilaksanakan dengan praktis, mudah, dan murah. Namun, apakah efektif?<br><\/p>\n\n\n\n<p>Dari hasil penelitian <a href=\"https:\/\/crocodic.com\/en\/5-developer-mobile-app-terbaik-di-indonesia-tahun-2024\/\">Crocodic<\/a>, sebanyak <strong>88%<\/strong> customer sangat puas dengan pola komunikasi yang diterapkan Crocodic. Komunikasi berjalan efektif sehingga <a href=\"https:\/\/crocodic.com\/en\/5-kesalahan-yang-sering-dilakukan-developer-mobile-apps\/\">aplikasi<\/a> dapat diselesaikan dengan baik dan tingkat keterpakaiannya meningkat hingga <strong>88%<\/strong>, meskipun komunikasi lebih banyak dilakukan secara online. Kuncinya adalah respon yang cepat dan penerapan SLA sebagai standar pelayanan Crocodic.<br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"aioseo-apa-itu-service-level-agreement-sla\"><strong>Apa itu <\/strong><strong><em>Service Level Agreement<\/em><\/strong><strong><em> (SLA)<\/em><\/strong><strong>?<\/strong><br><\/h2>\n\n\n\n<p><em>SLA adalah kontrak atau kesepakatan antara perusahaan dan penyedia layanannya yang menyatakan secara rinci harapan dan kewajiban hubungan tersebut.<\/em><\/p>\n\n\n\n<p>SLA mendefinisikan tingkat layanan yang Anda harapkan dari sebuah vendor IT, menguraikan metrik yang digunakan untuk mengukur layanan, serta <a href=\"https:\/\/crocodic.com\/en\/5-masalah-yang-biasa-terjadi-dalam-pembuatan-mobile-apps\/\">solusi<\/a> atau penalti jika tingkat layanan yang disepakati tidak tercapai.<\/p>\n\n\n\n<p>Ini adalah bagian penting dari kontrak yang mencakup persyaratan yang disepakati bersama antara perusahaan dan klien, memastikan layanan yang diberikan memenuhi ambang batas tertentu (yaitu, waktu aktif, daya tanggap, dll.). &nbsp;Ini adalah komponen penting dari setiap kontrak vendor teknologi yang berfungsi memastikan kedua belah pihak memiliki pemahaman yang sama tentang persyaratan.<\/p>\n\n\n\n<p>Di Crocodic sendiri kami memiliki SLA sebagai bagian dari standar layanan kami, sebagai contoh SLA pada maintenance\/fixing isu dalam proses pengembangan, kami membagi dalam 3 priority yaitu:<br><\/p>\n\n\n\n<p><strong><em>a. Priority 1<\/em><\/strong><\/p>\n\n\n\n<p><em>Fix in 5 Hours. e.g. Server Down, Database Not Connect, DNS not Connect<\/em><\/p>\n\n\n\n<p><strong><em>b. Priority 2<\/em><\/strong><\/p>\n\n\n\n<p><em>Fix in 9 Hours. e.g. Error Script, Error <a href=\"https:\/\/crocodic.com\/en\/data-science-framework-definisi-manfaat-dan-jenisnya\/\">Data<\/a>.<\/em><\/p>\n\n\n\n<p><strong><em>c. Priority 3<\/em><\/strong><\/p>\n\n\n\n<p><em>Fix in 17 Hours. e.g. Design Layouting, Replace Text, Replace Color, Change image or Icon<\/em><br><\/p>\n\n\n\n<p>Itu merupakan komitmen dari kami untuk memberikan kualitas layanan yang dapat memberikan kenyamanan pada klien kami dalam proses pengembangan aplikasi mereka. Transparansi informasi dan kecepatan respon dari segala masalah pengembangan klien menjadi fokus kami.<br><\/p>","protected":false},"excerpt":{"rendered":"<p>Foto oleh&nbsp;fauxels&nbsp;dari&nbsp;Pexels Klien memberikan tanggung jawab khusus kepada Vendor IT dengan tujuan ingin mendapatkan kualitas layanan terbaik dan memastikan budgeting yang tepat. Oleh karena itu, komunikasi yang efektif memegang peranan yang sangat krusial. Apalagi di masa pandemi seperti sekarang ketika bertemu tatap muka bukan pilihan utama. Komunikasi via platform digital -chat, suara, dan video menjadi [&hellip;]<\/p>\n","protected":false},"author":42,"featured_media":9365,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[355,82],"tags":[128,124,186,191,359],"class_list":["post-9364","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crocodic-dec","category-aplikasi-mobile-android-ios","tag-jasa-pembuatan-aplikasi-mobile","tag-jasa-pembuatan-website-2","tag-mobile-app-for-business","tag-mobile-app-ios-android","tag-mobile-apps-development"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"Klien memberikan tanggung jawab khusus kepada Vendor IT dengan tujuan ingin mendapatkan kualitas layanan terbaik dan memastikan budgeting yang\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Andik Saputra\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/crocodic.com\/en\/meningkatkan-efektivitas-komunikasi-dua-arah-ala-crocodic\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.2\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Crocodic - Adaptive Business Systems Partner\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Meningkatkan Efektivitas Komunikasi Dua Arah ala Crocodic\" \/>\n\t\t<meta property=\"og:description\" content=\"Klien memberikan tanggung jawab khusus kepada Vendor IT dengan tujuan ingin mendapatkan kualitas layanan terbaik dan memastikan budgeting yang\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/crocodic.com\/en\/meningkatkan-efektivitas-komunikasi-dua-arah-ala-crocodic\/\" \/>\n\t\t<meta property=\"og:image\" content=\"https:\/\/crocodic.com\/wp-content\/uploads\/2025\/10\/crocodic-landscape-logo.png\" \/>\n\t\t<meta property=\"og:image:secure_url\" content=\"https:\/\/crocodic.com\/wp-content\/uploads\/2025\/10\/crocodic-landscape-logo.png\" \/>\n\t\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2021-07-16T11:00:33+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2023-10-17T23:44:32+00:00\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n\t\t<meta name=\"twitter:title\" content=\"Meningkatkan Efektivitas Komunikasi Dua Arah ala Crocodic\" \/>\n\t\t<meta name=\"twitter:description\" content=\"Klien memberikan tanggung jawab khusus kepada Vendor IT dengan tujuan ingin mendapatkan kualitas layanan terbaik dan memastikan budgeting yang\" \/>\n\t\t<meta name=\"twitter:image\" content=\"https:\/\/crocodic.com\/wp-content\/uploads\/2025\/10\/crocodic-landscape-logo.png\" \/>\n\t\t<script type=\"application\/ld+json\" class=\"aioseo-schema\">\n\t\t\t{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"BlogPosting\",\"@id\":\"https:\\\/\\\/crocodic.com\\\/en\\\/meningkatkan-efektivitas-komunikasi-dua-arah-ala-crocodic\\\/#blogposting\",\"name\":\"Meningkatkan Efektivitas Komunikasi Dua Arah ala Crocodic\",\"headline\":\"Meningkatkan Efektivitas Komunikasi Dua Arah ala Crocodic\",\"author\":{\"@id\":\"https:\\\/\\\/crocodic.com\\\/en\\\/author\\\/andiksaputra\\\/#author\"},\"publisher\":{\"@id\":\"https:\\\/\\\/crocodic.com\\\/en\\\/#organization\"},\"image\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/crocodic.com\\\/wp-content\\\/uploads\\\/2021\\\/07\\\/pexels-fauxels-3184291-1.jpg\",\"width\":6000,\"height\":4000},\"datePublished\":\"2021-07-16T18:00:33+07:00\",\"dateModified\":\"2023-10-18T06:44:32+07:00\",\"inLanguage\":\"en-US\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/crocodic.com\\\/en\\\/meningkatkan-efektivitas-komunikasi-dua-arah-ala-crocodic\\\/#webpage\"},\"isPartOf\":{\"@id\":\"https:\\\/\\\/crocodic.com\\\/en\\\/meningkatkan-efektivitas-komunikasi-dua-arah-ala-crocodic\\\/#webpage\"},\"articleSection\":\"Crocodic Development, Mobile Apps Android iOS, jasa pembuatan aplikasi mobile, jasa pembuatan website, mobile app for business, mobile app iOs &amp; 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