Service Mobile Native Development
Year 2020/2021
Client ASDP Indonesia Ferry
Duration 20 Day
Our Solution
WITHOUT TECHNOLOGY
Without a loyalty & complain handling system
Manual Reporting System
The ASDP service team does not receive complaint reports from customers because the reports are not neatly collected.
Complex Reports Collection
The complaint data obtained by the ASDP service team was not neat so that the service team had difficulty making decisions.
Poor Complaint Handling
Frequently there are repeated complaints that are not noticed and handled.
WITH TECHNOLOGY
With a loyalty & complain handling system
Automatic Reporting System
The complaint handling system with the mobile app makes it easy for the ASDP service team to get these reports quickly.
Structured Report Collection
A system that displays very neat data so that it helps the ASDP service team evaluate the settlement of complaints.
Monitoring Complaint Handling
Complaint handling system dashboard that allows the ASDP service team to prevent and minimize problems.
Proven Solutions
90
Increase acceptance of complaints to the Service Team
30
Prevents of triggering occurrences
Preview Result
The Solutions We Provide
We help ADSP Ferry Indonesia to Increase customer loyalty from point management with ASDP Seru mobile app. We also managed every customer complain data to increase customer experience and satisfaction.
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